FAQ
1. When will my order be shipped?
Our turnaround times may vary depending on time of year and order volume. Please visit this page for more information on turnaround times.
2. What are the requirements for uploaded files?
We accept PDF, PSD, SVG, EPS, AI, and PNG files. Artwork should be at least 300 DPI, have a transparent background, contain no semi-transparent pixels, and not be mirrored. Use CMYK color mode. RGB files will produce different printed colors. All artwork is printed exactly as submitted. Prints created from files that do not meet these requirements are not eligible for replacement or refund. If your file is not print-ready, use our Fix My Artwork service. Adobe provides official instructions for removing a background in Photoshop and exporting a transparent PNG. If we have to contact you about a file issue, your turnaround time will be reset.
3. What does 300 DPI mean?
So if DPI means dots per inch, 300 DPI means there will be 300 dots of ink per inch. 300 DPI is the standard benchmark for optimal print quality. It’s considered the minimum resolution required for high-quality printing, especially for images and graphics.
An image with a resolution of 300 DPI or higher will have sharp text, preserved fine details, and will appear vibrant and true to color.
DPI also impacts your print size. Each pixel in a digital image corresponds to a dot in the print. For example, if you have an image that’s 2400 pixels wide and print it at 300 DPI, the printed image will be eight inches wide. If you print the same image at 180 DPI, it will be larger—about 13.3 inches wide.
It’s a matter of simple division: the number of pixels divided by the DPI determines the size of the print.
Understanding DPI helps ensure that your prints come out looking sharp at the right size for your needs.
4. How do I press my DTF transfers?
Always test one transfer first. Position the transfer and press it at 320°F for 10-13 seconds using medium pressure. Hot peel: Peel the film immediately. If the film resists or does not release cleanly, wait about 10 seconds and try again. Materials and heat presses can behave differently.
5. How should I store my DTF transfers?
The best way to store your transfers is in a cool, dry place with no exposure to sunlight. Heat and humidity could cause discoloration or issues when heat pressing.
6. DTF Print Order Cancellation Policy
Cancellations may be requested, but approval is at the discretion of our customer service team. If the order has not progressed too far in our production process, we will do our best to accommodate the request.
Please note:
If a file review was included in your order and has already been completed, the file review fee is non-refundable, even if the rest of the order is canceled.
To submit a cancellation request please fill out this form: Cancellation Request
7. Do you offer rush orders?
Yes, we do! We do offer rush orders on a case-by-case basis to ensure we can maintain quality and timely service for all customers. Submitting a request form allows us to evaluate our current order volume and determine if we can accommodate your timeline. A customer service representative will respond with an approval or denial, along with an explanation.
If approved, customer service will send an updated invoice that must be paid before the RUSH can be added to the order. Please fill out this form if you wish to request a rush order: RUSH ORDER REQUEST
Please note that RUSH requests must be submitted by 10 a.m. CST to be considered for same-day printing. Requests submitted after 10 a.m. CST may still be approved; however, they are not guaranteed for same-day production and may be scheduled for the next print day, depending on the submission time.
In addition please note that selecting a rush option only affects the print production time and does not change the shipping speed. If faster shipping is needed, it must be selected during checkout or discussed with customer service if the order has already been placed. Additional charges will apply for upgraded shipping options.
7. Sales Tax Information
Rolled Up Printing is required by law to collect sales tax in states where we have sales tax nexus. If your order ships to one of these states, sales tax will automatically be applied at checkout.
If you are a reseller, nonprofit, or otherwise tax-exempt organization, you may qualify for exemption from sales tax. To claim exemption, you must provide a valid resale or exemption certificate issued by your state’s Department of Revenue. Once your certificate is approved, your account will be marked as tax-exempt for future purchases. Please email all documents to support@rolledupprinting.com to apply.
8. Helpful Tip on Sizing Longer Images
When ordering longer images, please keep in mind that sizing is done proportionally. This means if you increase the width by 1 inch, the height will also increase by 1 inch to keep the image in proportion.
For example, choosing a wider size may result in the design becoming taller than expected. Often, longer images will require choosing a smaller width size to properly fit on a shirt. Please review the proportions carefully before placing your order to make sure the final size works for your project.
DTF Transfer and Gang Sheet FAQs
What are DTF transfers?
DTF stands for direct-to-film. A full-color design is printed onto transfer film with a heat-activated adhesive, then applied using heat and pressure. Our custom DTF transfers arrive ready to press, require no weeding or vinyl layering, and produce bright, detailed results.
What temperature and time should I use for DTF transfers?
Rolled Up Printing recommends 320°F for 10-13 seconds with medium pressure. Always test one transfer before beginning a complete production run.
Can you use an iron for DTF transfers?
A heat press is recommended because it provides consistent heat and even pressure. A household iron may work, but it can produce inconsistent results because its temperature and pressure are less even.
What materials can DTF transfers be used on?
DTF transfers work on cotton, polyester, blends, fleece, canvas, and many other materials that tolerate the required heat and pressure. They work on both light and dark fabrics and support detailed, full-color designs with white ink for visibility on dark materials.
Can DTF transfers be used on hard surfaces?
Yes. DTF transfers work on wood and nearly any hard surface as long as the material can withstand 320°F and heat-press pressure without melting, warping, or being damaged. Always test a small area first. For compatible smooth hard surfaces when you prefer a no-heat application, use UV DTF transfers.
What is the difference between DTF and UV DTF?
Standard DTF uses heat and pressure and works on fabric, wood, and nearly any hard surface that can withstand 320°F. UV DTF is a peel-and-apply option for compatible smooth hard surfaces and does not require a heat press.
How long do DTF transfers last?
Correctly applied DTF transfers are long-lasting. Durability depends on the correct heat, time, and pressure; material compatibility; and proper care.
How should I wash and care for DTF transfers?
Wait at least 24 hours after pressing before washing. Wash the garment inside out in cold water with mild detergent. Avoid bleach and fabric softener. Air dry or tumble dry on low heat, and do not iron directly over the transfer.
What is a DTF gang sheet?
A DTF gang sheet combines multiple designs on one sheet of transfer film. It helps maximize printing space, order several designs or sizes together, and lower the cost per transfer.
How do I make a DTF gang sheet?
Use our DTF gang sheet builder to choose a sheet size, upload your artwork, size and arrange individual designs, and preview the completed layout. A gang sheet can contain different designs, different sizes, and repeated copies of the same design.
Can I upload a completed DTF gang sheet?
Yes. If your completed gang sheet is already print-ready, use our Upload Your DTF Gang Sheet option to submit the finished file directly.
What DTF gang sheet sizes are available?
Our DTF gang sheets are 22 inches wide, with available lengths from 24 inches through 360 inches.
Is there a minimum order for custom DTF transfers?
No. There is no minimum order for custom DTF transfers or DTF gang sheets.
Do I need to cut individual transfers apart from a gang sheet?
Yes. Customers need to cut the individual transfers apart from the printed gang sheet before pressing them.
Do I need a Cricut or cutting machine to use DTF transfers?
No. You do not need a Cricut or another cutting machine to apply DTF transfers. You may create artwork in Canva, Cricut Design Space, Adobe software, or another design program as long as the exported file meets our artwork requirements.