FAQ
1. When will my order be shipped?
Our turnaround times may vary depending on time of year and order volume. Please visit this page for more information on turnaround times.
2. What are the requirements for uploaded files?
We can print PDF, PSD, SVG, ESP, AI, or PNG files. Please ensure that your files are high resolution (vector files and 300dpi raster are preferred) and do NOT have a white background (unless desired). All files will be printed as-is. If we have to contact you about an issue with your file, your turnaround time will be reset.
3.What Does 300 DPI Mean?
So if DPI means dots per inch, 300 DPI means there will be 300 dots of ink per inch. 300 DPI is the standard benchmark for optimal print quality. It’s considered the minimum resolution required for high-quality printing, especially for images and graphics.
An image with a resolution of 300 DPI or higher will have sharp text, preserved fine details, and will appear vibrant and true to color.
DPI also impacts your print size. Each pixel in a digital image corresponds to a dot in the print. For example, if you have an image that’s 2400 pixels wide and print it at 300 DPI, the printed image will be eight inches wide. If you print the same image at 180 DPI, it will be larger—about 13.3 inches wide.
It’s a matter of simple division: the number of pixels divided by the DPI determines the size of the print.
Understanding DPI helps ensure that your prints come out looking sharp at the right size for your needs.
3. How do I press my DTF transfers?
Our recommended pressing procedure is 320°F for 10-13 seconds. Peel when cool. A second press for 5-7 seconds may give your transfer a softer feel on the garment.
4. How should I store my DTF transfers?
The best way to store your transfers is in a cool, dry place with no exposure to sunlight. Heat and humidity could cause discoloration or issues when heat pressing.
5. DTF Print Order Cancellation Policy
Cancellations may be requested, but approval is at the discretion of our customer service team. If the order has not progressed too far in our production process, we will do our best to accommodate the request.
Please note:
If a file review was included in your order and has already been completed, the file review fee is non-refundable, even if the rest of the order is canceled.
To submit a cancellation request please fill out this form: Cancellation Request
6. Do you offer rush orders?
Yes, we do! We do offer rush orders on a case-by-case basis to ensure we can maintain quality and timely service for all customers. Submitting a request form allows us to evaluate our current order volume and determine if we can accommodate your timeline. A customer service representative will respond with an approval or denial, along with an explanation.
If approved, customer service will send an updated invoice that must be paid before the RUSH can be added to the order. Please fill out this form if you wish to request a rush order: RUSH ORDER REQUEST
Please note that RUSH requests must be submitted by 10 a.m. CST to be considered for same-day printing. Requests submitted after 10 a.m. CST may still be approved; however, they are not guaranteed for same-day production and may be scheduled for the next print day, depending on the submission time.
In addition please note that selecting a rush option only affects the print production time and does not change the shipping speed. If faster shipping is needed, it must be selected during checkout or discussed with customer service if the order has already been placed. Additional charges will apply for upgraded shipping options.