FAQ
1. When will my order be shipped?
Our turnaround times may vary depending on time of year and order volume. Please visit this page for more information on turnaround times.
2. What are the requirements for uploaded files?
We can print PDF, PSD, SVG, ESP, AI, or PNG files. Please ensure that your files are high resolution (vector files and 300dpi raster are preferred) and do NOT have a white background (unless desired). All files will be printed as-is. If we have to contact you about an issue with your file, your turnaround time will be reset.
3.What Does 300 DPI Mean?
So if DPI means dots per inch, 300 DPI means there will be 300 dots of ink per inch. 300 DPI is the standard benchmark for optimal print quality. It’s considered the minimum resolution required for high-quality printing, especially for images and graphics.
An image with a resolution of 300 DPI or higher will have sharp text, preserved fine details, and will appear vibrant and true to color.
DPI also impacts your print size. Each pixel in a digital image corresponds to a dot in the print. For example, if you have an image that’s 2400 pixels wide and print it at 300 DPI, the printed image will be eight inches wide. If you print the same image at 180 DPI, it will be larger—about 13.3 inches wide.
It’s a matter of simple division: the number of pixels divided by the DPI determines the size of the print.
Understanding DPI helps ensure that your prints come out looking sharp at the right size for your needs.
3. How do I press my DTF transfers?
Our recommended pressing procedure is 320°F for 10-13 seconds. Peel when cool. A second press for 5-7 seconds may give your transfer a softer feel on the garment.
4. How should I store my DTF transfers?
The best way to store your transfers is in a cool, dry place with no exposure to sunlight. Heat and humidity could cause discoloration or issues when heat pressing.
5. How can I cancel my order?
If you need to cancel or refund an order, please email our support team at as soon as possible. If we get the request after it goes to print we may not be able to cancel or refund the entire order. support@rolledupprinting.com.